Refund policy

Return & Refund Policy

At Blaccout Beauty, we take pride in providing high quality products that meet professional standards. Due to the nature of our products and for hygiene and safety reasons, all sales are final unless otherwise stated below.

Returns

We do not accept returns on:

  • Lash trays
  • Adhesives
  • Tweezers
  • Lash shampoo
  • Bonders, primers, removers, or liquids
  • Any opened, used, or damaged products
  • Sale or clearance items
  • Gift cards

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the product(s)
  • Photos of the shipping packaging (if applicable)
  • A brief description of the issue

Once reviewed, we'll determine whether a replacement, store credit, or refund is appropriate.

Lost or Stolen Packages

Once your order has been shipped, Blaccout Beauty is not responsible for lost, stolen, or delayed packages caused by the shipping carrier.

If your tracking shows "Delivered" but you have not received your package, we recommend:

  • Checking around your property
  • Asking neighbors or household members
  • Contacting USPS directly
  • Filing a missing mail claim with the carrier

Order Cancellations

Orders begin processing quickly to ensure fast shipping.

Because of this, order cancellations or modifications cannot be guaranteed once an order has been placed. If you need assistance, contact us as soon as possible, and we'll do our best to help before your order ships.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered and your order has not yet shipped, contact us immediately.

If your package is returned due to an incorrect or undeliverable address, the customer is responsible for any reshipping fees.

Refund Eligibility

Refunds are only issued when:

  • An item is confirmed defective
  • The wrong product was sent
  • Your order cannot be fulfilled due to inventory availability

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Exchanges

We do not offer exchanges at this time.

If a replacement is approved due to a product issue, we will ship the replacement at no additional cost.

Contact Us

For any questions regarding your order, please contact us with your order number so we can assist you as quickly as possible.

Email: support@blaccoutbeauty.com