SHIPPING POLICY
MY ORDER ARRIVED DAMAGED OR INCORRECT?

You must contact us at info@blaccoutbeauty.com within 3 days of delivery. Please include clear photos of the item(s), your order number, and a clear photo of the packing slip.
CAN I CANCEL MY ORDER?

we’re unable to make changes once the order starts processing.
HOW SOON DO I REPORT A DAMAGED ITEM?

Damaged items must be reported within 72 hours of receiving your order for review. Failure to report within the required time frame may result in ineligibility for replacement, refund, or store credit.
WHAT HAPPENS IF MY CLAIM IS APPROVED?

If eligible and approved, we may issue a replacement or store credit at our discretion. Items must be unused and in their original condition.
WHAT IF I SELECTED THE WRONG ITEM AT CHECKOUT?

Orders cannot be changed once placed or fulfilled. We do not offer refunds or exchanges due to customer error. Please review your order carefully before completing checkout.
DO YOU OFFER EXPRESS OR OVERNIGHT SHIPPING?

Yes. Express and Overnight shipping are available Monday-Thursday. Orders placed on Fridays are not eligible for expedited shipping.
WHEN WILL MY ITEM SHIP?

Standard Shipping: 3-6 business days via USPS

Express Shipping: 1-3 business days via USPS

Overnight Shipping: Available Monday-Thursday only and must be placed before 2:00 PM CST
ARE SHIPPING TIMES GUARANTEED?

No. Shipping delays caused by the carrier are outside of BlaccoutBeauty's control and are not considered a company issue.
DO YOU SHIP WORLDWIDE?

Yes. Economy international shipping typically takes 6-8 business days, while express international takes about 3-6 business days via UPS.

Please note that Blaccout Beauty is not responsible for import taxes, customs fees, or tariff duties. These charges are the responsibility of the customer.
WHAT IF SOMEONE STOLE OR LOST MY PACKAGE?

Blaccout Beauty is not responsible for lost or stolen packages. Packages marked as "Delivered" by the carrier will not be reshipped. Please contact the carrier directly to file a claim.
WHAT IF MY PACKAGED WAS RETURNED TO SENDER?

Returned or refused packages must be claimed within 2 days to be resent. Reshipment fees apply: $10 for standard shipping or $20 for express shipping. If reshipment is declined, store credit will be issued excluding shipping costs.
WHAT IF I ENTERED THE WRONG ADDRESS?

Blaccout Beauty is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information provided at checkout.

REFUND & EXCHANGE POLICY
RETURN POLICY

We accept returns for store credit and/or exchanges only within one calendar month from the date your order was placed.

To be eligible for a return or exchange, all items must be unopened, unused, and in their original condition.

Please note that we do not offer refunds to the original form of payment. All approved returns will be issued as store credit or processed as an exchange.
NON-RETURNABLE ITEMS

The following items are not eligible for returns or exchanges:

  • Liquid products
  • Items purchased on sale
  • Items purchased during promotional periods
  • Opened or used items, unless otherwise noted below
  • Items submitted for return or exchange after one calendar month from the order date
RETURN SHIPPING INFO

At this time, we do not offer free returns. All return shipping costs are the responsibility of the customer.

To start a return or exchange, please email us at info@blaccoutbeauty.com
STORE CREDIT

Once we receive and inspect your return, we will notify you whether your return has been approved or denied.

If approved, the eligible return amount will be issued as store credit in the form of blaccout beauty gift card.

CUSTOMER SUPPORT
PICKUP ORDER INFORMATION

Please refer to your email associated with your order for direct information on pickup order details. Hours are posted daily on social media platforms. @blaccoutbeauty.com.

Pickup orders are processed within 1-2 business days excluding weekends. Orders must be picked up within 7 days or items will be archived and customer will receive store credit ONLY.
ADHESIVE INFORMATION

Unopened adhesive last up to 6-8 months. Opened adhesive will last up to 4 weeks.

Please note: shelf life of your adhesives are dependent on how your glue is stored!

Returns are not available for liquids.

signs of bad glue are:

  • gray appearance
  • separation after shaking
  • stringy immediately upon use
  • completely hardened and cannot be dispense from the bottle

DIspose of adhesive if signs are relevant.
LASH TRAY INFORMATION

Pretty + Paid Velvet Collection - the softest lash tray and super lightweight! great for all skill levels and fanning methods and they create super fully volume sets or soft enough for feathery wet sets.

OG Ca$h'mere Collection - our best seller! Lightweight and looser curl but the darkest matte finish. Ideal for super full mega volume sets to dark wet sets

CONTACT US